Customer Education

Everything you need to know about customer education.

  • 6 Training Best Practices Used by Seasoned Experts

    6 Training Best Practices Used by Seasoned Experts

    Striving to become a better trainer? Borrow these six training best practices that industry veterans swear by.

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  • A Comprehensive List of Training Resources for Modern Trainers: 67 and Counting

    A Comprehensive List of Training Resources for Modern Trainers: 67 and Counting

    Up your training game — check out this comprehensive list of training resources for learning & development professionals.

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  • The On-Demand Training Framework: Step 3 – Master the Art of Training Content Creation

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  • In the market for an LMS? Download our LMS RFP Template

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  • User Onboarding Best Practices: 5 Guidelines You Can Count On

    User Onboarding Best Practices: 5 Guidelines You Can Count On

    Increase the impact of user onboarding best practices by adhering to these basic principles.

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  • Six Steps to an Effective Customer Onboarding Process

    Six Steps to an Effective Customer Onboarding Process

    Moving a customer from sign-up to success requires a frictionless customer onboarding process mapped to their journey. Here’s how.

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  • 10 Characteristics of a Great Online Learning Center

    10 Characteristics of a Great Online Learning Center

    In this post, you’ll find a collection of the 10 common characteristics we see our most successful customers focusing their efforts on.

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  • Compare Online Course Platforms Quickly with This Guide

    Compare Online Course Platforms Quickly with This Guide

    Comparing online course platforms can be time-consuming, which is why we’ve put together this guide on how to conduct a comparison quickly.

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  • Download our content matrix template to build your training plan

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  • Launch an Online Training Center in 30 Days or Less

    Launch an Online Training Center in 30 Days or Less

    Recognizing the need for a fresh and agile process, my team decided to create an easy-to-follow, 5-step framework for planning and launching an online training center.

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  • What’s New in Video for Customer Education? We Asked the Experts.

    What’s New in Video for Customer Education? We Asked the Experts.

    Some of the leaders in online video share their insight about how it will power customer education and customer success training in the future.

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  • 8 Ways Training Automation Helps You Attract, Onboard & Retain Customers

    8 Ways Training Automation Helps You Attract, Onboard & Retain Customers

    Automated onboarding and training leads to higher customer satisfaction, better customer insight, higher retention and revenues.

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  • Want to Speed Up Onboarding and Product Adoption? Integrate Training

    Want to Speed Up Onboarding and Product Adoption? Integrate Training

    Whether adding providers or getting customers up to speed, on-demand platforms see faster onboarding and adoption rates with embedded training.

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  • The Complete LMS Buying Guide

    The Complete LMS Buying Guide

    Using our knowledge of the LMS market, we created this comprehensive guide to help you evaluate, select, and deploy a corporate LMS solution.

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  • Building Effective Customer Education Programs

    Building Effective Customer Education Programs

    This eBook outlines four traditional training methods that companies use today, then presents ways to supplement them with online courses to create results-oriented customer training programs.

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  • The SaaS Onboarding Guide: 31 Essential Resources for Fast-Growing Brands

    The SaaS Onboarding Guide: 31 Essential Resources for Fast-Growing Brands

    Take your SaaS or sharing economy brand to the next level with these amazing resources for customer success, inbound marketing, & HR software.

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  • The 7 Habits of Highly-Effective Customer Success Managers

    The 7 Habits of Highly-Effective Customer Success Managers

    Excellent customer success managers perform a balancing act of relationship-building – and the best ones share these seven efficient habits.

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  • How to kickstart your on-demand training program

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  • Scale Your Platform Onboarding Process with These 5 Steps

    Scale Your Platform Onboarding Process with These 5 Steps

    You can scale and optimize your onboarding process, and maximize ROI, using these 5 steps.

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  • Implement Customer Education to Grow Lifetime Value for Your SaaS

    Implement Customer Education to Grow Lifetime Value for Your SaaS

    This post includes expert advice on using customer education as a powerful lever to increase Customer Lifetime Value in SaaS companies.

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  • Creating a Job Description: Customer Education Manager

    Creating a Job Description: Customer Education Manager

    The Customer Education Manager is an important new role all companies should be considering to help drive their customer education strategies.

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  • Fuel Your Customer Training with Storytelling to Drive Engagement and Retention

    Fuel Your Customer Training with Storytelling to Drive Engagement and Retention

    This post takes a look at how customer retention and training professionals are using narratives in their customer training and success programs.

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  • 7 Reasons to Ditch Workshops & Webinars for Online Customer Training

    7 Reasons to Ditch Workshops & Webinars for Online Customer Training

    In this post we discuss the benefits of switching to an online customer training program over traditional, instructor-led training and webinars.

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  • The Key Difference Between Customer Experience and Customer Success

    The Key Difference Between Customer Experience and Customer Success

    With the growth of customer success management, companies may be neglecting the longer path of customer experience that their users travel.

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