Customer Education

Everything you need to know about customer education.

  • What’s New in Video for Customer Education? We Asked the Experts.

    What’s New in Video for Customer Education? We Asked the Experts.

    Some of the leaders in online video share their insight about how it will power customer education and customer success training in the future.

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  • 8 Ways Training Automation Helps You Attract, Onboard & Retain Customers

    8 Ways Training Automation Helps You Attract, Onboard & Retain Customers

    Automated onboarding and training leads to higher customer satisfaction, better customer insight, higher retention and revenues.

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  • The On-Demand Training Framework: Step 3 – Master the Art of Training Content Creation

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  • Want to Speed Up Onboarding and Product Adoption? Integrate Training

    Want to Speed Up Onboarding and Product Adoption? Integrate Training

    Whether adding providers or getting customers up to speed, on-demand platforms see faster onboarding and adoption rates with embedded training.

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  • The Complete LMS Buying Guide

    The Complete LMS Buying Guide

    Using our knowledge of the LMS market, we created this comprehensive guide to help you evaluate, select, and deploy a corporate LMS solution.

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  • Building Effective Customer Education Programs

    Building Effective Customer Education Programs

    This eBook outlines four traditional training methods that companies use today, then presents ways to supplement them with online courses to create results-oriented customer training programs.

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  • The SaaS Onboarding Guide: 31 Essential Resources for Fast-Growing Brands

    The SaaS Onboarding Guide: 31 Essential Resources for Fast-Growing Brands

    Take your SaaS or sharing economy brand to the next level with these amazing resources for customer success, inbound marketing, & HR software.

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  • The 7 Habits of Highly-Effective Customer Success Managers

    The 7 Habits of Highly-Effective Customer Success Managers

    Excellent customer success managers perform a balancing act of relationship-building – and the best ones share these seven efficient habits.

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  • Scale Your Platform Onboarding Process with These 5 Steps

    Scale Your Platform Onboarding Process with These 5 Steps

    You can scale and optimize your onboarding process, and maximize ROI, using these 5 steps.

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  • Implement Customer Education to Grow Lifetime Value for Your SaaS

    Implement Customer Education to Grow Lifetime Value for Your SaaS

    This post includes expert advice on using customer education as a powerful lever to increase Customer Lifetime Value in SaaS companies.

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  • Creating a Job Description: Customer Education Manager

    Creating a Job Description: Customer Education Manager

    The Customer Education Manager is an important new role all companies should be considering to help drive their customer education strategies.

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  • Fuel Your Customer Training with Storytelling to Drive Engagement and Retention

    Fuel Your Customer Training with Storytelling to Drive Engagement and Retention

    This post takes a look at how customer retention and training professionals are using narratives in their customer training and success programs.

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  • 7 Reasons to Ditch Workshops & Webinars for Online Customer Training

    7 Reasons to Ditch Workshops & Webinars for Online Customer Training

    In this post we discuss the benefits of switching to an online customer training program over traditional, instructor-led training and webinars.

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  • The Key Difference Between Customer Experience and Customer Success

    The Key Difference Between Customer Experience and Customer Success

    With the growth of customer success management, companies may be neglecting the longer path of customer experience that their users travel.

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  • 20+ Essential elearning Resources for Growing Brands

    20+ Essential elearning Resources for Growing Brands

    Building a successful elearning program requires tools, tech & expertise. Leverage this sampling of essential elearning resources to bolster your L&D efforts.

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  • How to kickstart your on-demand training program

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  • Engage Customers By Sharing Your Industry Expertise In Online Courses

    Engage Customers By Sharing Your Industry Expertise In Online Courses

    Set yourself apart from competitors and engage customers with online courses that are the top of the value chain.

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  • The Surprising Ways Customer Education Can Support Sales Enablement

    The Surprising Ways Customer Education Can Support Sales Enablement

    Sales enablement isn't just for the sales team. The method can get your customers to help also. Learn how customer education can support that.

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  • Drive Contract Renewals With Online Customer Training Opportunities

    Drive Contract Renewals With Online Customer Training Opportunities

    When customer acquisition isn’t enough, smart companies look for innovative ways to build contract renewals. Check out how online courses help.

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  • Tame Your Support Ticket Queue With Scaleable Customer Education

    Tame Your Support Ticket Queue With Scaleable Customer Education

    Look at innovative companies use scaleable online customer education solutions to manage support tickets and customer service calls.

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  • How to Transition Your Customer Training From a Cost Center to a Profit Center

    How to Transition Your Customer Training From a Cost Center to a Profit Center

    Your online customer training budget is going to be much easier to manage -- and defend -- if you can show its impact on revenue.

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  • 5 Reasons You Need an LMS That Integrates with SalesForce

    5 Reasons You Need an LMS That Integrates with SalesForce

    If your company has a training program for customers or channel partners an LMS with SalesForce integration can be a huge benefit.

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