Experts on Onboarding: Best Advice for Effective Design
Great onboarding requires customization, training, follow-up, motivation and a clearly defined value propos...
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6 Training Best Practices Used by Seasoned Experts
Striving to become a better trainer? Borrow these six training best practices that industry veterans swear by.
A Comprehensive List of Training Resources for Modern Trainers: 67 and Counting
Up your training game — check out this comprehensive list of training resources for learning & development professionals.
User Onboarding Best Practices: 5 Guidelines You Can Count On
Increase the impact of user onboarding best practices by adhering to these basic principles.
Six Steps to an Effective Customer Onboarding Process
Moving a customer from sign-up to success requires a frictionless customer onboarding process mapped to their journey. Here’s how.
10 Characteristics of a Great Online Learning Center
In this post, you’ll find a collection of the 10 common characteristics we see our most successful customers focusing their efforts on.
Compare Online Course Platforms Quickly with This Guide
Comparing online course platforms can be time-consuming, which is why we’ve put together this guide on how to conduct a comparison quickly.
Launch an Online Training Center in 30 Days or Less
Recognizing the need for a fresh and agile process, my team decided to create an easy-to-follow, 5-step framework for planning and launching an online training center.
What’s New in Video for Customer Education? We Asked the Experts.
Some of the leaders in online video share their insight about how it will power customer education and customer success training in the future.
8 Ways Training Automation Helps You Attract, Onboard & Retain Customers
Automated onboarding and training leads to higher customer satisfaction, better customer insight, higher retention and revenues.
Want to Speed Up Onboarding and Product Adoption? Integrate Training
Whether adding providers or getting customers up to speed, on-demand platforms see faster onboarding and adoption rates with embedded training.
The Complete LMS Buying Guide
Using our knowledge of the LMS market, we created this comprehensive guide to help you evaluate, select, and deploy a corporate LMS solution.
Building Effective Customer Education Programs
This eBook outlines four traditional training methods that companies use today, then presents ways to supplement them with online courses to create results-oriented customer training programs.
The SaaS Onboarding Guide: 31 Essential Resources for Fast-Growing Brands
Take your SaaS or sharing economy brand to the next level with these amazing resources for customer success, inbound marketing, & HR software.
The 7 Habits of Highly-Effective Customer Success Managers
Excellent customer success managers perform a balancing act of relationship-building – and the best ones share these seven efficient habits.
Scale Your Platform Onboarding Process with These 5 Steps
You can scale and optimize your onboarding process, and maximize ROI, using these 5 steps.
Implement Customer Education to Grow Lifetime Value for Your SaaS
This post includes expert advice on using customer education as a powerful lever to increase Customer Lifetime Value in SaaS companies.
Creating a Job Description: Customer Education Manager
The Customer Education Manager is an important new role all companies should be considering to help drive their customer education strategies.
Fuel Your Customer Training with Storytelling to Drive Engagement and Retention
This post takes a look at how customer retention and training professionals are using narratives in their customer training and success programs.
7 Reasons to Ditch Workshops & Webinars for Online Customer Training
In this post we discuss the benefits of switching to an online customer training program over traditional, instructor-led training and webinars.
The Key Difference Between Customer Experience and Customer Success